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Tours FAQ

Customers can receive a full refund of the deposit or credit with a 7-day notice of cancellation. Additionally, customers will receive a full refund or credit if the Operator cancels the reservation due to inclement weather or other unforeseen circumstances.

West Hills will not be held liable for cancellation fees from any wineries, third-party contracts, or fees associated with last-minute changes made within 7 days of the tour date.

Remaining tour balances will be collected in person on the day of the tour. Acceptable payment options include the credit card on file, a different credit card, or cash.

What is your Cancellation policy?

Please email us at nina@westhillsvineyards.com or call 408.540.9471.
West Hills Wine Tours requires a credit card and a $100 deposit at the time of booking for all wine tours.
If a booking is made within 7 days of the tour date, the $100 deposit is automatically non-refundable. However, it will be deducted from the total cost or moved to a future date if you rebook with us.

How do I make a reservation?

No, gratuity is not included, but it can easily be added at the end of the tour using cash, card, Venmo, or CashApp.

Is gratuity for the driver included?

Most wineries are open from 11:00 AM to 5:00 PM. Some open at 10:00 AM and a few stay open until 8:00 PM.

How late are the wineries open?

It's best to have your wine shipped from where it was purchased.

Can West Hills ship the wine I purchase on the tour?

While we love furry friends, they are not allowed in the van unless they are trained service dogs.

I hear there are dog-friendly wineries. Can my dog come along on the tour?

Yes, but one of the advantages of having a great tasting room chef is that we can offer one-of-a-kind gourmet food on our tours.

Can we bring our own food?

We can accommodate up to 19 people with our two luxury vans: 13 in the large van and 6 in the small van.

How many people can you accomodate?

You can choose between a Joinable Tour or a Private Tour. The Joinable Tour, for groups of up to 4 people, is more economical and may include another small group. The Private Tour is exclusively for your group.

Do you combine us with other people?

The tour lasts about 7 hours, with pick-up typically at 10:00 or 10:30 AM, and drop-off around 4:30 or 5:30 PM. This may vary based on pick-up location, pace, and the day's events. If you need to be back by a specific time, please let us know in advance.

What is the duration of the tour?

If your second stop is West Hills Vineyards, lunch will be served onsite with our complimentary tasting. If not, you'll still enjoy a Chef Derek bento box at our second winery stop. We'll discuss any dietary restrictions during our initial call.

What can I expect for lunch?

Our tours include three winery stops, with an optional lunch at the second stop. This relaxed pace allows you to fully enjoy the valley. We do not recommend visiting four or more wineries in one day.

How many winery stops are included in the tour?

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